SWEET CLUB — Returns & Refund Policy

We want you to feel confident shopping with SWEET CLUB. This policy applies to purchases made through our store and does not limit your rights under applicable consumer protection laws.

30-Day Returns

You may request a voluntary return within 30 calendar days of receiving your order.

For change-of-mind returns, items must be unused, in their original condition, and include their original packaging and accessories.

Please contact us before returning any item. We will review your request and provide return instructions.

Hygiene Exceptions

For hygiene reasons, used makeup brushes and personal-care accessories are generally not eligible for voluntary change-of-mind returns.

This does not affect your legal rights regarding defective, damaged, incorrect or misdescribed products.

Damaged or Incorrect Products

If your item arrives damaged, defective or incorrect, please contact us as soon as reasonably possible with your order number and a description of the issue.

We will assess the problem and provide an appropriate remedy, including a replacement or refund where required by law.

Missing or Undelivered Orders

If your order does not arrive, please contact us. We will investigate the shipment and provide the remedy required by applicable law.

Return Shipping

For voluntary change-of-mind returns, customers may be responsible for return shipping costs. Applicable instructions and costs will be communicated before the return is sent.

Where an item is defective or incorrect, SWEET CLUB will cover return-related costs when required by law.

Refunds

Once your return has been inspected or your refund otherwise approved, we will notify you.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider and applicable legal requirements.

Bundles and Sale Items

For voluntary returns, complete unused bundles may need to be returned together. Promotional pricing does not affect your statutory consumer rights.

Contact Us

To request a return or refund, please visit our Contact page and provide your order number.

Consumer Rights

Nothing in this policy limits mandatory consumer rights under applicable Canadian or Québec consumer protection legislation. Where this policy conflicts with applicable law, the law prevails.